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Alibaba Already Has a Voice Assistant Way Better Than Google's
by msmash
9 Dec 2018 at 4:00pm
Like Google's Duplex, Chinese internet giant Alibaba has its own humanlike voice assistant capable of making restaurant reservations and salon appointments. But unlike Google, which has rolled out the feature to select audience, Alibaba's offering already has a wider reach. And it's smart, too. From a report: On December 2 at the 2018 Neural Information Processing Systems conference, one of the largest annual gatherings for AI research, Alibaba demoed the AI customer service agent for its logistics company Cainiao. Jin Rong, the dean of Alibaba's Machine Intelligence and Technology Lab, said the agent is already servicing millions of customer requests a day. The pre-recorded demo call involved the agent asking a customer where he wanted his package delivered. In the back-and-forth exchange, the agent successfully navigated several conversational elements that demonstrated the breadth of its natural-language capabilities. Take this exchange at the beginning of the call, translated from Mandarin: Agent: Hello, I am Cainiao's voice assistant. I am -- Customer: Hello. A: Yes, hi, you have package scheduled for morning delivery to 588 Culture West Road. Is it convenient for you to receive? C: Who are you? A: I am Cainiao's voice assistant. I'd like to confirm your morning delivery to 588 Culture West Road. Does that work for you? C: I'm not home in the morning. A: Then do you have another address that you'd like to use? Within 30 seconds, the agent has smoothly handled three common, and tricky, conversational ingredients: interruption, nonlinear conversation, and implicit intent. Interruption is self-explanatory: the agent can respond to the customer's interruption and continue relaying relevant information without starting over or skipping a beat.

Read more of this story at Slashdot.


Can the US Stop China From Controlling the Next Internet Age?
by msmash
9 Dec 2018 at 3:00pm
Tech executives worry China will turn to tit-for-tat arrests of Americans in response to the detention of Meng Wanzhou. And the worries don't stop there. Kara Swisher, writing at The New York Times: Imagine, if you will (and you should), a big American tech executive being detained over unspecified charges while on a trip to Beijing. That is exactly what a number of Silicon Valley executives told me they are concerned about after the arrest this week of Meng Wanzhou, the chief financial officer of the Chinese telecom company Huawei, in Canada at the behest of United States officials. "It's worrisome, because it's an escalation we did not need," one executive said, referring to the already tense trade talks between the two countries. "What China will do, given all the existing tensions, is anyone's guess." No one I spoke to would talk on the record, out of fear of antagonizing either side and also because no one knows exactly what is happening. But many expressed worry about the possibility of tit-for-tat arrests. While everyone focuses on the drama of the arrest -- Ms. Meng was grabbed while changing planes at the airport -- and its effect on the trade talks and stock prices, to my mind there is a much more important fight brewing, and it is about tech hegemony. Specifically, who will control the next internet age, and by whose rules will it be run? Until recently, that answer was clearly the United States, from which the Internet sprang, wiring the world together and, in the process, resulting in the greatest creation of power and wealth in history. While China has always had a strong technology sector, in recent years it has significantly escalated its investment, expertise and innovation, with major support from the government. That hand-in-glove relationship creates obvious issues, and the Trump administration is right to stop pretending that China does not present a threat both from security and innovation perspectives. Further reading: China summons U.S. ambassador, warns Canada of 'grave consequences' if Huawei executive Meng Wanzhou is not released.

Read more of this story at Slashdot.



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